FNB is here to help you. Do you know that in terms of the National Credit Act No.34 of 2005, you are entitled to one Credit Report once a year, in your month of birth.
Apply here for your Credit Bureau Report
If you need additional reports
You may obtain these at any other time against payment of the Credit Bureau Fee.
Please direct any queries with regard to the Credit Bureau Report to:
Telephone: +27 (0) 11 214 6000/0861 482 482
Email: webmaster@transunionitc.co.za
Operating hours: Monday to Friday 08h00 to 17h00 and Saturdays from 08h00 to 13h00
Raise a complaint with FNB on our website
If you are unsatisfied with the outcome or if you not get a response from us within 20 business days, you can approach the Ombudsman for assistance.
You can lodge a complaint with the Ombudsman for Banking Services.
The Ombudsman for Banking is an alternative dispute resolution body and its mandate/powers are outlined in its Terms of Reference which can be found on its website.
The Ombudsman is tasked with adjudicating matters between banks and banking customers in a fair, quick and impartial manner.
The Ombudsman is an independent body from the banks and their services are free of charge.
Ombudsman contact details
Address
110 Oxford Road, Rosebank, Johannesburg
PO Box 87056
Houghton
2041
Tel: +27 11 712 1800
Sharecall: 0860 800 900
Whatsapp number: +27 66 473 0157
Email: info@obssa.co.za
Website: www.obssa.co.za
All banks which are members of the Banking Council are committed to
maintain the standards of fairness set out in the Code.
The Code of Banking Practice (the Code) deals with the various banks' relationship with their customers in South Africa.
The Code provides valuable safeguards for customers and helps individuals understand how banks are expected to deal with them. Copies of the Code are available from the member banks and from the Banking Council.
There is only one version of the Code of Banking Practice available:
View the Code of Banking Practice - commencement date 1 January 2012
The Ombudsman for Banking Services, together with fair and just outcomes, strives to manage the relationship between the bank and its customers.