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For My Business

< R10m annual turnover

For My Business

> R10m annual turnover

Please select

For My Business

< R10m annual turnover

For My Business

> R10m annual turnover

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Get in touch

Call us on

087 736 7001 Option 2

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Set up your Debit Order Switching

If you have an active Personal, Business or Easy Account with FNB, you can do your Debit Order Switching right away.

Complete the switching form online and fax the following documents to 0860 566 569:

  1. Certified copy of your ID
  2. Your new FNB account number
  3. Copy of company letterhead (business customers only)

You can also download the form and fax it to 0860 566 569 along with the documents above.

Remember, do not close your old bank account until you have received confirmation that all your debit orders and/or salary have been successfully switched to FNB.

Switch your debit order on the FNB App

  1. Download and open the FNB App

  2. Search for 'Debit order switching' or add it to the home screen by selecting +

  3. Tap on the 'Debit order switching' icon then select 'Get started'

  4. Provide your consent so that we can retrieve your debit orders

  5. Select the debit orders you want to switch from the list provided

  6. If additional information is outstanding on certain debit orders, you will be prompted to provide these details before switching

  7. Select the FNB Account you want to switch the debit order to

  8. Accept the terms and conditions

  9. You have now requested for the debit order to be switched

  10. Select the 'Track my debit order switches' found under the 'Debit order switching' icon to view the progress of your request

What happens if my debit order does not display on the list?

  1. Select 'I can't find my debit order' and provide us with the details

  2. We will provide you with a switch letter to send to your service provider to switch the debit order

Benefits of switching my debit orders

  • Retrieve your debit order information automatically without having to manually add them on the app

  • You can track the progress of your debit orders so you know when they have been switched successfully

  • Amend the incorrect information on any of your debit orders

  • Set and get reminders to view the switching progress of your debit orders

Debit order switching

We help you switch for free

FNB Debit Order Switching made easy on the FNB App. Seamless and automatically/pre-populated for your convenience. At no extra cost on your qualifying transactional bank account.

Remember, do not close your old bank account until you have received confirmation that all your debit orders have been successfully switched to FNB.

What's hot

Stay informed while we switch

We'll help you switch your debit orders.

We're there to help

Our dedicated team will do all the work for you and will keep you informed of the progress along the way!

No hassle

In just a few easy steps you could switch your debit orders to your new FNB account.

Debit order Disputes

Once you have switched your debit orders, stay in control of them. You can stop or reverse any unauthorised debit orders using any of FNB's digital banking platforms (Banking App, Cellphone Banking or Online banking). No need to visit a branch.

How to switch

We show you step-by-step exactly what to do.

Switch your debit order on the FNB App

Doing it made easy

Debit order switching

Qualifying Criteria

  1. Have an active Personal, Business or Easy Account with FNB
  2. Have a valid cellphone and/or email address

How to get it

Contact us