Shop the latest Tech from Phones to Laptops, TV's to Water Solutions - discover a wide range of Devices.
No commitment, just month-to-month. You can order a physical SIM or install an eSIM for your SIM plan, provided that your phone supports eSIM functionality.
With your FNB Connect SIM, you can enjoy an unlimited* WhatsApp messaging reward at no cost every month. Plus, get up to 15% back on your Connect spend in data or eBucks.
*Terms and conditions apply.
With your FNB Connect SIM, you can enjoy an unlimited* WhatsApp messaging reward at no cost every month. Plus, get up to 15% back on your Connect spend in data or eBucks.
*Terms and conditions apply.
Experience seamless connectivity and flexible options.
Month-to-month plans with flexibility. You are not locked into a fixed contract. No fixed term or long-term contract.
Wider coverage and fast data connectivity for a more reliable experience.
Value for money offers with a top-up plan, get contract value on a prepaid basis.
Buy airtime, data and voice minutes for FNB Connect and other networks. Plus, you can enjoy a host of other prepaid services.
Keep your business running smoothly with FNB Business SIM plans, prepaid services and more.
Keep your business running smoothly with FNB Business SIM plans, prepaid services and Vox fibre for business.
How do I qualify for a SIM plan?
You need to have a qualifying transactional account with FNB.
What are Data, Voice Minutes and SMS rewards?
A promotion run by FNB Connect and administered by eBucks that will reward retail banking customers (FNB Youth, FNB Youth Next, Easy PayU, Easy Smart, Aspire, Premier, Private Clients, Private Wealth and RMB transactional account holders) with Data, Voice Minutes and SMS rewards on their FNB Connect SIM cards.
How/where do I get an FNB Connect SIM card?
You may visit your nearest branch. Alternatively, you may order your FNB Connect SIM card online at fnb.co.za, the FNB App or simply call our call centre on 087 575 0147.
I lost my SIM or need a replacement SIM
You can obtain a replacement SIM from your nearest FNB branch or alternatively you can use the 'Order Replacement SIM' function on FNB Online Banking.
How do I perform a SIM swap?
You can perform a SIM swap by using FNB Online Banking, FNB App, at any FNB ATM or at your nearest FNB branch.
Via FNB.co.za
Logon to FNB Online Banking and choose from our wide range of products and devices.
Via Cellphone Banking:
Dial *120*321# and select "FNB Connect".
Via Branch:
Visit your nearest FNB Branch to take up a Connect SIM.
When taking up the Connect SIM, you have the option to move your existing number (port) to Connect. All you have to do is ensure that the number that you wish to port is on Prepaid.
Your SIM is automatically RICAed for you based on the FICA information that you provided when opening your bank account, if this information has changed please take your ID and proof of address to your nearest branch to update your information.
| FNB Online Banking | FNB Cellphone Banking |
|---|---|
Step 1: Login to FNB Online Banking and select "Buy" |
Step 1: Dial *130*321# |
Step 2: Select "Airtime and Bundles" |
Step 2: Select "Airtime and Bundles" |
Step 3: Follow easy prompts |
Step 3: Follow easy prompts |
| FNB Banking App | FNB ATM |
|---|---|
Step 1: Log onto the FNB Banking APP |
Step 1: Go to the nearest FNB ATM |
Step 2: Select "BUY" |
Step 2: Select "More Options" |
Step 3: Select "Prepaid Airtime and Bundles" |
Step 3: Select "Prepaid/LOTTO & FNB Connect" |
Step 3: Select "Prepaid Airtime and Bundles" |
Step 3: Select "Prepaid/LOTTO & FNB Connect" |
Step 4: Follow easy prompts |
Step 4: Follow easy prompts |
| *147# |
|---|
Step 1: Dial *147# |
Step 2: Select option 3, "Services" |
Step 3: Select option 2, "Buy Bundles" |
Step 4: Follow easy prompts |
For Flexi customers any bundle purchases using the *147# will be added to the monthly invoice. |
You can set up an Auto Top Up, which will automatically recharge your airtime or data, when your balance reaches R5 or 10MB of data.
| Setup Auto Top Up on: |
|---|
FNB Online Banking |
FNB Banking App |
| Auto Top Up on FNB Online Banking: |
|---|
Step 1: Log onto FNB Online Banking |
Step 2: Select "My Bank Accounts" followed by "My SIM Cards" |
Step 3: Select the SIM that you want to set up Auto Top Up for. |
Step 4: Select "Auto Top Up" |
Step 5: Select "Add" |
Step 6: Select "Create" |
You can check your balance by dialling *111# from your Connect SIM or from any of our electronic platforms such as FNB Online Banking.
| You can view your balance on the following channels |
|---|
Dial *111# |
Dial *147# |
FNB Cellphone Bankine (*120*321# & *130*321#) |
FNB Online Banking |
FNB Banking App |
You can view your call log online using Connect transaction history. Connect transaction history displays the last 150 transactions/calls.
| Connect transaction history is available on the following channels: | Request your itemised billing via the following channels: |
|---|---|
FNB Online Banking |
FNB Banking App |
FNB Online Banking |
FNB Cellphone Banking |
| Connect transaction history is available on the following channels: |
|---|
Step 1: Login to FNB Online Banking |
Step 2: Click "My Bank Account" |
Step 3: Select "My SIM Cards" |
You can choose any day of the month for your scheduled FNB Connect Top Up package payment.
Please note FNB Connect Top Up package bundles are allocated after successful payments are received. Your first payment will include any once-off fees and charges over and above the package subscription amount.
If your scheduled payment fails, you will be able to make a manual payment using the USSD channel on *147#.
No, pro rata is no longer applicable on FNB Connect Top Up packages. When you take up an FNB Connect Top Up package in the middle of the month, you will only be billed for the package subscription amount and any applicable once-off fees on your selected payment date.
You will not forfeit your subscription and once-off bundles if you migrate to another Top Up package.
You will not forfeit your once-off bundles should you migrate from a Top Up package to a Postpaid package. However, you will forfeit your Top Up package subscription bundles since you are changing to a different rate plan. To upgrade from Top Up to a Postpaid package, contact FNB Connect Customer Service on 087 575 0147.
Please note the following payment dates are available for Postpaid packages:
Please note the following for the first payment for Postpaid packages:
You can block your Connect SIM by using FNB Online Banking or at an FNB ATM.
| Get your PUK number on: |
|---|
*147# |
FNB App |
FNB Online Banking |
Dial *147# from your FNB Connect SIM and follow these easy steps:
Step 1: select 'Services'
Step 2: select 'Bundle Management'
Step 3: select 'Usage Notifications'
Step 4: select the bundle type you would like to opt in/out of.
See the below guideline:
You can also call our Customer Care Centre on 135 from an FNB Connect SIM or 087 575 0147 from a non-FNB SIM.
What will happen when I am opted in of bundle depletion notifications?
Can I choose which channel (SMS or email) I want my bundle depletion notifications to be sent to?
Can I deactivate my inContact number from receiving bundle depletion notifications?
Can I choose a threshold to receive the bundle depletion notification?
What bundle depletion notifications will I receive if I am opted out?
Porting is a service that allows you to keep your existing phone number when moving it to another mobile service provider.
You can port your number during the sales process on the FNB App and website. Please complete the highlighted section during the sales process.
Via Branch:
You can port your number during the sales process at a branch. You need to advise the branch consultant that you wish to keep your existing number.
Port to an existing Connect SIM
If you didn't port during the sales process, you can still port your number after experiencing the Connect SIM. You can port by dialing *147# or calling the Connect Customer Care at 087 575 0147 or on the FNB App:
Via *147#:
Dial *147# and select "Port my number" from your FNB Connect SIM. Please note that you can only port a number that is registered for InContact or FNB Cellphone Banking when using this channel.
Via Connect Customer Care:
Dial 087 575 0147 from your Connect SIM.
Once you have selected the option to port your phone number, FNB will contact your current service provider and inform them of the request to port. Once they have validated that the number is available to port, your current service provider will send you an SMS with an OTP (one time PIN). This SMS will provide instructions on entering the OTP to confirm and proceed with your port request.
The OTP will only be valid for 4 (four) consecutive hours, after which the OTP will expire and you will have to start the process again.
Your port request will be rejected if you enter the incorrect OTP for the allowed attempts.
Porting usually takes between 24 to 72 hours from the time your port is requested.
| Customer initiates Port | Port is completed |
|---|---|
Mon-Fri before 17:00 |
Same day between 19:30 and 23:30 |
Mon-Fri after 17:00 |
Next day between 19:30 and 23:30 |
Saturday 9:00 to 13:00 |
Same day between 19:30 and 23:30 |
Sunday or Saturday after 13:00 |
Same day between 19:30 and 23:30 |
Sunday or Saturday after 13:00 |
Monday between 19:30 and 23:30 |
Please note if you have ported, you will not be able to recharge using FNB Cellphone Banking (*120*321# or *130*321#) for 48 hours after the port has been completed. Please use FNB Online Banking, FNB App or any FNB ATM to recharge during this period.
Yes. You can port your number that is on contract, but you will need to contact your current service provider to understand the rules around cancelling your contract, options related to this and the process.
Once you have ported, your old SIM will stop working and you will lose all unused benefits. You are advised to use up all existing airtime/minutes/data/SMS’s, before porting is completed.
The OTP process will assist in decreasing fraudulent porting by ensuring a request to port is legitimate.
The request will be cancelled and if you wish to port you will have to start the process again.
You can simply ignore the request and your number will not be ported.
SIM spend limit, also referred to as a Soft Lock limit is a feature that allows you to manage and control your monthly spend limit. Connect SIM spend limit is the maximum amount of out-of-bundle spend you wish to incur on a SIM. This feature is only available for Postpaid Plans.
When the SIM spend limit is reached, you will not be able to incur further out-of-Bundle charges. You may increase your SIM spend limit based on your available Connect credit limit.
Only out-of-bundle charges are considered on the SIM spend limit, these include calling Premium Rated Numbers, as well as calling international numbers whilst in South Africa. The accumulated SIM spend limit does not consider subscription package(s) spend, recurring bundles, once-off SIM & Connection fees and International roaming (when travelling outside South Africa) spend.
The minimum limit allowed is R1 and maximum limit is based on maximum available Connect credit limit.
You set a SIM limit on each SIM. Therefore, every SIM can have a different limit based on your needs.
You can only set or update your SIM spend limit on the FNB App. The SIM spend limit will be effective immediately. Please follow the steps below: Open the FNB App and select SIM Cards, this will bring up all your FNB Connect SIM Cards. Choose the SIM you would like to set or update the SIM spend limit for, and set a new limit.
Terms, conditions and rules apply
