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Use Online Banking

  1. Login to your Online Banking profile and select 'My Bank Accounts' to view a list of your accounts.
  2. Select your debit order account and then 'My Debit Orders'. A list of your debit orders will be displayed.
  3. Select the reason for disputing the debit order and then select 'Reverse' or 'Stop'.
  4. Select 'Confirm' to accept the terms and conditions.

Close

Use the Banking App

  1. Login to the latest version of the app and select your debit order
  2. Select 'My Debit Orders'
  3. Select 'Stop'
  4. Select 'Amount changes'
  5. Select 'Yes' or 'No'
  6. Select 'Continue'
  7. View and accept the terms and conditions

Close

Use Cellphone Banking

  1. Dial *120*321# and select '2.Banking'
  2. Select '6. My Debit Orders'
  3. Select the debit order you wish to stop or reverse
  4. Select 'Yes' or 'No'
  5. Select 'Continue'
  6. View and accept the terms and conditions

Debit order disputes

Reverse or stop unauthorised debit orders immediately

With FNB you have the power to reverse and/or stop unauthorised debit orders any time, anywhere using the Banking App, Online Banking and Cellphone Banking.

What's hot

Stay alert + in control

Keep track of your debit orders, receive SMS notifications for new debit orders and stop or reverse any unauthorised debit orders at no extra cost.

Be alerted

You receive inContact SMS notifications for all new debit orders.



Be in control

You can conveniently stop/reverse unauthorised debit orders any time, anywhere.



Get it instantly

Receive immediate reversal on unauthorised debit orders when you dispute within 40 days of the transaction.



How it works

Watch + learn

See how easy it is to dispute a debit order on any of our digital banking platforms:

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First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).