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Business Accounts on Hold: KYC Remedial Action
 
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WHEN will your Business Account be ready to transact?

Once we have received your outstanding documents, they will be verified by the Quality Assurance Specialists. This process can take up to 48 hours, after which you will receive an SMS to inform you that the hold on your Business Account has been lifted.

For information:

  • Speak to your Business Banker
  • Contact the KYC/FICA Desk on 087 335 5405

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Do it now!

KYC/FICA

We are obliged to maintain and verify client information. Failure to submit complete and clear copies of ALL the required documents will impact on our ability to maintain our banking relationship with you, the client.

What is required
Do it now!

What is required

All outstanding FICA documents must be submitted

We require the most recent bank verified documentation (KYC documentation) pertaining to our FNB banked businesses. Failure to submit complete and clear copies of ALL the required documents will impact on our ability to maintain our banking relationship and to provide our clients with the service they expect. In circumstances where the documentary requirements are not met, we will be forced to place a transactional hold on the bank accounts and/or terminate our banking relationship with the clients.

 
How we help you

How we help you

Easily submit your outstanding files

Contact your Business Banker or the Business KYC/FICA Desk on 087 335 5405 to determine which documents are outstanding.

Email the Business Account Fulfilment Centre

Send an email with your documents or query to BusinessFICADocs@fnb.co.za



Contact your Business Banker directly

Email or speak to your banker for assistance



Upload via Online Banking

Your outstanding documentation can be uploaded via Online Banking



Visit a branch

Go to your nearest FNB Branch for personal assistance



Is your account on hold?
 

Is your account on hold?

Speak to your Business Banker

Once we have received your outstanding documents, they will be verified by the Quality Assurance Specialists. This process can take up to 48 hours, after which you will receive an SMS to inform you that the hold on your Business Account has been lifted.

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Doing it made easy

KYC/FICA

Ways to apply

Do it now!
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First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).