Debit orders and salary switching

Make the switch on the FNB App at no cost. It's seamless and prepopulated for your convenience, with no extra costs on your qualifying transactional bank account.

Download the app

Enjoy more benefits

Automatic retrieval

Retrieve your debit order information automatically without manually adding it

Track progress

Track the progress of your debit orders so you know when they've switched

Amend information

Amend the incorrect information on any of your debit orders

Get reminders

Set and get reminders to view the switching progress of your debit orders

Salary switching letter

Download a salary switching letter to take to your employer

Keep old account open

Don't close your old account until all debit orders have switched to FNB

How to switch

We have made it easy for you to switch your debit orders on the FNB App. Simply follow the steps below to get started.

Download and open the FNB App

Download and open the FNB App.

Search for Switching Services

Search for 'Switching Services' or add it to the home screen by selecting '+'.

Start debit order switching

Tap 'Debit order switching' then select 'Get started'.

Provide consent

Provide your consent so that we can retrieve your debit orders.

Select debit orders

Select the debit orders you want to switch from the list provided.

Provide outstanding details

If additional information is outstanding on certain debit orders, you'll be prompted to provide these details before switching.

FAQs

How do I switch my debit orders?

You need to download the FNB App and go to the 'Search' field to type in Switching Services.

Is switching on the FNB platform safe?

Yes, the FNB platform is safe and requires the user to log in to the FNB App for authentication before the switching service can be accessed.

How do I get authenticated or verified?

By logging in to your account using your username and password.

What documents do I need to switch my salary?

You will need to download an account confirmation letter from the FNB App that you can take to your employer to change or update your salary details.

What documents do I need to switch my debit orders?

There are no documents needed to switch your debit orders, as the switching process is paperless through the secure integration between FNB and external service providers. Note: not all service providers accept instructions from FNB. For service providers that are not integrated with FNB or do not accept third-party instructions from us, we will generate a letter that you can download from the FNB App and take to the service provider yourself to make the changes.

How do I track progress on my debit orders?

By accessing the status tracker functionality on the FNB App. The Status Tracker icon can be accessed by searching on the FNB App 'Search' field by typing in 'Status Tracker', where the clients can customise the widget to be displayed on their home page/landing page for quick access.

How long does it take to switch my debit orders?

FNB will prepare and send the instructions to the service providers within 48 hours once you have completed your switch request on the FNB App. The turnaround time to update the banking details and to start debiting your new FNB Account is dependent on the service provider.

How do I log a debit order switching query?

You can log a query by using the chat to banker functionality on the app which will route you to a consultant that can assist you via the Secure Chat functionality.

Switching made easy

Switch your debit orders and salary seamlessly on the FNB App.

FNB App

Qualifying criteria

•Have an active personal, business or Easy Account with FNB

•Have a valid cellphone and/or email address

Required documents

•South African ID book/ID card

•Recent payslip

•Proof of residence

•Three months' bank statements

•Foreign nationals will be required to present a work or study permit

Download the FNB App

Switch your debit orders and salary on the FNB App today.