FNB Connect provides you with an innovative cellular offering where you manage your SIM spend as easily as you manage your banking. Choose a SIM only or a device with a SIM that suits your individual needs.
*Make the most of this plan, adhere to our fair usage policy:
Get monthly data, voice minutes and SMSs on your qualifying transactional account.
Wider coverage and fast data connectivity
Month-to-month FNB Top Up and Postpaid Plans with the benefit of not being locked into a contract
Enjoy reduced data prices on Data Plans and bundles, as well as double the data on Lifestyle Plans.
You can choose to get a SIM only or a SIM bundled with a device.
SIM only options include
various Top Up Lifestyle
Plans, Data only Plans, Talk
Max & Talk Max Pro, Postpaid
Plans, Flexi Plans or Prepaid.
Our month-to-month plans means that you can change or cancel your SIM. Top Up Plans are 30% cheaper than FNB Connect Prepaid.
All our devices are bundled with a Top Up Lifestyle Plan, and payable over 24 months.
All our TVs, laptops and fitness devices come with a Top Up Go to Prepaid SIM which gives you data, voice minutes and SMSs every month for 24 months.
These are numbers you need to stay connected.
from an FNB SIM or
from a non-FNB SIM
*147# (USSD)
*140*cellphone number#
132
Via FNB.co.za
Logon to FNB Online Banking and choose from our wide range of products and devices.
Via Cellphone Banking:
Dial *120*321# and select "FNB Connect".
Via Branch:
Visit your nearest FNB Branch to take up a Connect SIM.
When taking up the Connect SIM, you have the option to move your existing number (port) to Connect. All you have to do is ensure that the number that you wish to port is on Prepaid.
Your SIM is automatically RICAed for you based on the FICA information that you provided when opening your bank account, if this information has changed please take your ID and proof of address to your nearest branch to update your information.
| FNB Online Banking | FNB Cellphone Banking |
|---|---|
Step 1: Login to FNB Online Banking and select "Buy" |
Step 1: Dial *130*321# |
Step 2: Select "Airtime and Bundles" |
Step 2: Select "Airtime and Bundles" |
Step 3: Follow easy prompts |
Step 3: Follow easy prompts |
| FNB Banking App | FNB ATM |
|---|---|
Step 1: Log onto the FNB Banking APP |
Step 1: Go to the nearest FNB ATM |
Step 2: Select "BUY" |
Step 2: Select "More Options" |
Step 3: Select "Prepaid Airtime and Bundles" |
Step 3: Select "Prepaid/LOTTO & FNB Connect" |
Step 3: Select "Prepaid Airtime and Bundles" |
Step 3: Select "Prepaid/LOTTO & FNB Connect" |
Step 4: Follow easy prompts |
Step 4: Follow easy prompts |
| *147# |
|---|
Step 1: Dial *147# |
Step 2: Select option 3, "Services" |
Step 3: Select option 2, "Buy Bundles" |
Step 4: Follow easy prompts |
For Flexi customers any bundle purchases using the *147# will be added to the monthly invoice. |
You can set up an Auto Top Up, which will automatically recharge your airtime or data, when your balance reaches R5 or 10MB of data.
| Setup Auto Top Up on: |
|---|
FNB Online Banking |
FNB Banking App |
| Auto Top Up on FNB Online Banking: |
|---|
Step 1: Log onto FNB Online Banking |
Step 2: Select "My Bank Accounts" followed by "My SIM Cards" |
Step 3: Select the SIM that you want to set up Auto Top Up for. |
Step 4: Select "Auto Top Up" |
Step 5: Select "Add" |
Step 6: Select "Create" |
You can check your balance by dialling *111# from your Connect SIM or from any of our electronic platforms such as FNB Online Banking.
| You can view your balance on the following channels |
|---|
Dial *111# |
Dial *147# |
FNB Cellphone Bankine (*120*321# & *130*321#) |
FNB Online Banking |
FNB Banking App |
You can view your call log online using Connect transaction history. Connect transaction history displays the last 150 transactions/calls.
| Connect transaction history is available on the following channels: | Request your itemised billing via the following channels: |
|---|---|
FNB Online Banking |
FNB Banking App |
FNB Online Banking |
FNB Cellphone Banking |
| Connect transaction history is available on the following channels: |
|---|
Step 1: Login to FNB Online Banking |
Step 2: Click "My Bank Account" |
Step 3: Select "My SIM Cards" |
You can choose any day of the month for your scheduled FNB Connect Top Up package payment.
Please note FNB Connect Top Up package bundles are allocated after successful payments are received. Your first payment will include any once-off fees and charges over and above the package subscription amount.
If your scheduled payment fails, you will be able to make a manual payment using the USSD channel on *147#.
No, pro rata is no longer applicable on FNB Connect Top Up packages. When you take up an FNB Connect Top Up package in the middle of the month, you will only be billed for the package subscription amount and any applicable once-off fees on your selected payment date.
You will not forfeit your subscription and once-off bundles if you migrate to another Top Up package.
You will not forfeit your once-off bundles should you migrate from a Top Up package to a Postpaid package. However, you will forfeit your Top Up package subscription bundles since you are changing to a different rate plan. To upgrade from Top Up to a Postpaid package, contact FNB Connect Customer Service on 087 575 0147.
Please note the following payment dates are available for Postpaid packages:
Please note the following for the first payment for Postpaid packages:
You can block your Connect SIM by using FNB Online Banking or at an FNB ATM.
| Get your PUK number on: |
|---|
*147# |
FNB App |
FNB Online Banking |
Dial *147# from your FNB Connect SIM and follow these easy steps:
Step 1: select 'Services'
Step 2: select 'Bundle Management'
Step 3: select 'Usage Notifications'
Step 4: select the bundle type you would like to opt in/out of.
See the below guideline:
You can also call our Customer Care Centre on 135 from an FNB Connect SIM or 087 575 0147 from a non-FNB SIM.
What will happen when I am opted in of bundle depletion notifications?
Can I choose which channel (SMS or email) I want my bundle depletion notifications to be sent to?
Can I deactivate my inContact number from receiving bundle depletion notifications?
Can I choose a threshold to receive the bundle depletion notification?
What bundle depletion notifications will I receive if I am opted out?
Porting is a service that allows you to keep your existing phone number when moving it to another mobile service provider.
You can port your number during the sales process on the FNB App and website. Please complete the highlighted section during the sales process.
Via Branch:
You can port your number during the sales process at a branch. You need to advise the branch consultant that you wish to keep your existing number.
Port to an existing Connect SIM
If you didn't port during the sales process, you can still port your number after experiencing the Connect SIM. You can port by dialing *147# or calling the Connect Customer Care at 087 575 0147 or on the FNB App:
Via *147#:
Dial *147# and select "Port my number" from your FNB Connect SIM. Please note that you can only port a number that is registered for InContact or FNB Cellphone Banking when using this channel.
Via Connect Customer Care:
Dial 087 575 0147 from your Connect SIM.
Once you have selected the option to port your phone number, FNB will contact your current service provider and inform them of the request to port. Once they have validated that the number is available to port, your current service provider will send you an SMS with an OTP (one time PIN). This SMS will provide instructions on entering the OTP to confirm and proceed with your port request.
The OTP will only be valid for 4 (four) consecutive hours, after which the OTP will expire and you will have to start the process again.
Your port request will be rejected if you enter the incorrect OTP for the allowed attempts.
Porting usually takes between 24 to 72 hours from the time your port is requested.
| Customer initiates Port | Port is completed |
|---|---|
Mon-Fri before 17:00 |
Same day between 19:30 and 23:30 |
Mon-Fri after 17:00 |
Next day between 19:30 and 23:30 |
Saturday 9:00 to 13:00 |
Same day between 19:30 and 23:30 |
Sunday or Saturday after 13:00 |
Same day between 19:30 and 23:30 |
Sunday or Saturday after 13:00 |
Monday between 19:30 and 23:30 |
Please note if you have ported, you will not be able to recharge using FNB Cellphone Banking (*120*321# or *130*321#) for 48 hours after the port has been completed. Please use FNB Online Banking, FNB App or any FNB ATM to recharge during this period.
Yes. You can port your number that is on contract, but you will need to contact your current service provider to understand the rules around cancelling your contract, options related to this and the process.
Once you have ported, your old SIM will stop working and you will lose all unused benefits. You are advised to use up all existing airtime/minutes/data/SMS’s, before porting is completed.
The OTP process will assist in decreasing fraudulent porting by ensuring a request to port is legitimate.
The request will be cancelled and if you wish to port you will have to start the process again.
You can simply ignore the request and your number will not be ported.
SIM spend limit, also referred to as a Soft Lock limit is a feature that allows you to manage and control your monthly spend limit. Connect SIM spend limit is the maximum amount of out-of-bundle spend you wish to incur on a SIM. This feature is only available for Postpaid Plans.
When the SIM spend limit is reached, you will not be able to incur further out-of-Bundle charges. You may increase your SIM spend limit based on your available Connect credit limit.
Only out-of-bundle charges are considered on the SIM spend limit, these include calling Premium Rated Numbers, as well as calling international numbers whilst in South Africa. The accumulated SIM spend limit does not consider subscription package(s) spend, recurring bundles, once-off SIM & Connection fees and International roaming (when travelling outside South Africa) spend.
The minimum limit allowed is R1 and maximum limit is based on maximum available Connect credit limit.
You set a SIM limit on each SIM. Therefore, every SIM can have a different limit based on your needs.
You can only set or update your SIM spend limit on the FNB App. The SIM spend limit will be effective immediately. Please follow the steps below: Open the FNB App and select SIM Cards, this will bring up all your FNB Connect SIM Cards. Choose the SIM you would like to set or update the SIM spend limit for, and set a new limit.
Terms, conditions and rules apply
FNB has partnered with Vox to provide our business customers with the most comprehensive product suite at competitive pricing*. With the Vox Fibre for Business product offering brought to you by FNB, you will receive a complimentary IT advisory service assessment of your current portfolio at no cost to you. A skilled IT advisor will review your current IT estate and scale for the best IT solution to meet your business needs. Frequently asked questions
Uncapped voice and data
Hosted PBX
Microsoft
Cloud
IT assessment
IT security
| Product Element | Uncapped 10 Fibre | Uncapped 20 Fibre | Uncapped 50 Fibre | Uncapped 100 Fibre | Uncapped 200 Fibre | Uncapped 500 Fibre | Uncapped 1000 Fibre |
|---|---|---|---|---|---|---|---|
| Symmetrical Line Speed | 10Mbps | 20Mbps | 50Mbps | 100Mbps | 200Mbps | 500Mbps | 1000Mbps |
| Router Included | * | * | * | * | * | * | * |
| Inbound Voice Channels | 1 | 2 | 4 | 8 | 8 | 16 | 16 |
| Outbound Voice Channels | 1 | 2 | 4 | 8 | 8 | 8 | 8 |
| Voice Rate Plan | Uncapped | Uncapped | Uncapped | Uncapped | Uncapped | Uncapped | Uncapped |
| Dedicated Voice Line | Optional | 2Mbps Included | 2Mbps Included | 2Mbps Included | 2Mbps Included | 2Mbps Included | 2Mbps Included |
| Non-Geo Numbers | 5 | 5 | 10 | 10 | 10 | 10 | 10 |
| Hosted PBX Extensions | 5 | 10 | 25 | 25 | 25 | 100 | 100 |
| Minimum contract term | 12 Months | 12 Months | 12 Months | 12 Months | 12 Months | 12 Months | 12 Months |
| Hosted PBX Extensions | R1 499 | R2 499 | R3 499 | R4 999 | R7 999 | R12 999 | R17 999 |
*VAT exclusive. Pricing dependant on location.
